Muhammad Fared
Co-founder, Sales and Client Relationships
Muhammad owns the client side of Thinkercall: he writes the script with you, sits in the weekly review, and is the person you call when something is wrong.
About
A sales team you can point at, not a black box
Thinkercall is a business process outsourcing company providing trained outbound sales agents to businesses in the United States.
How the model works
Where we work#
Where the team works
Our own floor, our own people.
Not a virtual office, and not a subcontractor we will not name when you ask.
Our agents work from our own premises in Cairo, on managed machines, on shifts set to your business hours. Nobody is working through the night to serve your account.
Egypt has a large pool of fluent English speakers and an established outsourcing sector, which is why an experienced agent costs a fraction of what the same person costs in the United States. That difference is the whole reason this model works.
We will tell you where your agents sit, who they are, and what they are working on. If a vendor will not tell you that, the saving is not worth the risk.
Coverage
Time zone coverage#
Thinkercall agents work your business hours. You pick the window — Eastern, Central, Mountain or Pacific — and the shift is set to match it, so calls land when your market actually answers the phone.
| Your zone | Your hours | Agent shift | Gap |
|---|---|---|---|
| US Eastern (ET) | 8:00am – 5:00pm | 3:00pm – 12:00am | 7 hours |
| US Central (CT) | 8:00am – 5:00pm | 4:00pm – 1:00am | 8 hours |
| US Mountain (MT) | 8:00am – 5:00pm | 5:00pm – 2:00am | 9 hours |
| US Pacific (PT) | 8:00am – 5:00pm | 6:00pm – 3:00am | 10 hours |
Shift times move with daylight saving so the covered window in your zone stays the same all year.
The founders
Who runs Thinkercall
Two founders. You will deal with one of us directly, not with an account manager who joined last week.
Adam Meluk
Co-founder, Technology
Adam builds and runs the technology: the dialer the agents work in, the client dashboard you watch calls land in, and the isolation that keeps one client's data away from another's. He is the person to send the technical and security questions to.
Due diligence
Ask us the awkward questions
Where your data sits, who hears your calls, what happens if an agent leaves, what our notice period is. All reasonable things to ask, and you will get written answers to every one of them before you sign anything.